Governing Law

Terms and Conditions

This agreement and each TOS shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts of Delhi.

TERMS AND CONDITIONS FOR PRODUCTS NOT 'SERVICED BY "MGT"'
These terms of service (hereinafter referred to as "Terms and Conditions") between Mina Globetrotters Private Limited. (hereinafter referred to as ""MGT"") and the users of the Marketplace (hereinafter referred to as "User") describe, inter alia, the terms of offer for availing services, purchase of services (hereinafter referred to as "Services") provided by the third party service provider (hereinafter referred to as "Vendor").

PLEASE READ THE TERMS AND CONDITIONS CAREFULLY BEFORE AVAILING ANY SERVICES ON THE MARKETPLACE. ANY SERVICE AVAILED BY THE USER THROUGH THIS MARKETPLACE SHALL SIGNIFY USERS’ ACCEPTANCE OF THE TERMS & CONDITIONS AND SHALL BE LEGALLY BOUND BY THE SAME.

IN ADDITION TO THE FOREGOING, USER SHALL ALSO BE BOUND BY ADDITIONAL TERMS OF OFFER FOR SERVICE ISSUED BY THE VENDOR AT THE MARKETPLACE. IF THERE IS ANY CONFLICT BETWEEN THE TERMS & CONDITIONS OF THE MARKETPLACE AND THE ADDITIONAL VENDOR TERMS, THE ADDITIONAL TERMS SHALL TAKE PRECEDENCE IN RELATION TO THAT SERVICE.

IF THE USER DOES NOT AGREE WITH THE TERMS OF OFFER FOR SERVICE, HE /SHE MAY NOT ACCESS THE MARKETPLACE.
  1. This Marketplace is a platform/marketplace that facilitates online booking and purchase of travel packages and other travel related services ("Service/s") offered by various third-party service providers ("Vendor/s")
  2. Vendors are the service providers for the Services on the Marketplace and are solely responsible to User for the Services sold or for redemption of any travel Voucher purchased by User through the Marketplace. "MGT"'s deliverable is limited to facilitating the communication between User and the Vendor through this Site, for Services.
  3. "MGT" only routes payments from Customers. "MGT" does not guarantee payments to Vendors for amounts that have not been successfully received by "MGT" from Customers.
  4. User acknowledges that "MGT" has the right to change or discontinue any functionality of the Marketplace at any time, without notice. User further acknowledges that "MGT" may add or modify the procedures, modes, processes, terms and conditions at any time and User shall adapt to changes that "MGT" may make to the Marketplace. User agrees that "MGT" shall not be liable to User or to any third party for any modification, suspension or discontinuance of any aspect of the Marketplace.
  1. "MGT" does not charge any fee for browsing and booking of Services on the Marketplace. User can create free membership accounts on the Marketplace. In particular, "MGT" may at its sole discretion introduce new services and modify some or all of the existing Services offered on the Marketplace.
  2. User shall be solely responsible for compliance of all applicable laws including those in India for making payments to Mina Globetrotters Private Limited.
  3. "MGT" strives to provide Users through its Vendors best possible prices for the Services enumerated on the Marketplace. However, "MGT" does not guarantee that the price will be the lowest in the city, region or geography.
  4. While "MGT" endeavors to provide quality Services and accurate pricing information, typographical and other errors may occur. In the event that a Service is listed at an incorrect price or with incorrect information due to an error in pricing or Service information, "MGT" may, at its discretion, either contact User for instructions or cancel User’s booking and notify User of such cancellation.
  5. "MGT" will have the right to rectify the price of the Service and contact User for further instructions via e-mail address provided by User at the time of registration, or cancel the booking and notify User of such cancellation. If "MGT" cancels the order after the payment has been processed, the said amount will be remitted to User’s account from which the payment was made.
  6. "MGT" is a facilitator for payment from User to the Vendor and "MGT"'s obligation to pay the Vendor is conditional upon successful receipt of the associated payments from User. "MGT" does not guarantee payments to Vendors for amounts that have not been successfully received by "MGT" from the User.
  1. Online Card Payments
    • Visa, Master and American Express Card payments are processed through an online payment gateway system.
    • "MGT" makes best efforts to fulfil information security requirements and as a Verisign Certified Site, uses the latest 128 bit encryption technology and other sophisticated methods to protect Users credit card information. User can make bookings for desired services using SSL encryption (the Internet standard for secure transactions).
  2. Internet Banking
    If User have an account banks, then User can pay for the desired Services through the respective bank's net banking options and the amount will be automatically debited from Users account. minaglobetrotters.com may process payments through third party payment-gateway system
  3. Gateway Charges
    Please note that "MGT" cannot control any fees that may be charged to User by his/her bank related to such a transaction and "MGT" disclaims all liability in this regard.
  1. As of now we are not holding any service, it will be subject to availability.
  2. Choice of hotel is not available in group tour, mentioned or similar hotel will be provided kindly check hotel rating and other details on respective website.
  3. SIC means Seat-in-Coach basis. Coach will cover 4 to 5 hotels.
  4. Luggage allowed : One hand baggage and Maximum 20 kgs of baggage is allowed.Carriage of Extra Baggage or LCD TV will be at clients own arrangments or at an extra cost, which will be advised by the local tour Operator.
  5. Budget Package is not suggested for Couples or Families.
  6. Promotional package which is available only for limited seats which can not be hold and subject to availability of seats on mentioned departure dates.
  7. Tour prices are subject to change in the event of increase in hotel room rates levy by the hotel especially during peak season / holiday surcharge and major events/ fairs and convention.
  8. Equivalent * means the hotels with per night room tariff differential in the range of ten-fifteen dollars approx.
  9. Package Cost includes (Ground handling charges) Dollar segment, which will be taken out of your BTQ (Basic Travel Quota)
  10. Room type (Double or twin is subject to availability and sole numberretion of the hotel)
  11. Above package is subject to change without prior notice.
  12. Hotel Check in time is 2 PM to 4 PM.
  13. Triple occupancy is not allowed in some hotels. In that case extra adult avalibility & cost would be charged according to situation with prior notice.
  14. Budget hotel with no star category will be booked;
  15. BREAKFAST: Fixed breakfast as per hotel numberretion;
  16. All dinners will be Indian and will be served at Indian restaurant (depend on destination choosen).
  17. Meals are preset and a choice of menu is not available.
  18. Schedule advised by Local Representative will be final and you have to strictly adhere the timings.
  19. TRANSFERS:depending upon group size;
  20. The tour cost does not include any Travel Insurance Premium, but we strongly recommend Travel Insurance.
  21. No tour guide/Escort accompanies our groups within India or abroad tour.
  22. Tour is in group & one may have to wait intermittently for transfers especially for pick-up and dropping as transfers services are used for other group tourists too (2 to 3 Hr);
  23. Scheduling & re-scheduling may be done on circumstance prevailing at the time tour operations in best interest of tour group at the numberretion group coordinator (Destination Management Company);
  24. Hotels and services quoted are subject to the final Confirmation from Hotels and Suppliers, Else similar property (Hotels) will be used. Kindly be advised above rates are as of date and subject to change without prior notice. All our packages are subject to RBI / GOI Rules and Regulation.
  25. Baggage Allowance - Generally one suitcase not exceeding 20 Kgs of Weight and 62 Inches of Linear Dimension (L+B+H) is allowed as check in Baggage. One bag of not more than 07 Kgs and 42 Inches of Linear Dimension (L+B+H) is allowed as Handbag/ Cabin Bag in Economy Class. Please reconfirm with your airline before traveling as its subject to vary with different airline.
  26. All Tour packages offered by "MGT" are governed by the terms and conditions and undertakings in the package tour – service agreement along with the booking form, which are incorporated herein by reference.
  27. The time schedule fixed by the local tour operator should be strictly adhered to. For any inconvenience, loss or consequence suffered due to tourist’s failure to keep the local tour operators timings, the tourist alone would be responsible.
  28. Please also note that unlike in the case of individual tailor made tour packages; you might have to adjust timings for the sake of general member of your tour group. Hotels mentioned now are only proposed at the moment. The hotel named in the service voucher shall be final.
  29. This intimation supersede all previous offers by "MGT" and any verbal communication or offer made earlier by any of our representatives.
  30. The Internation package, applicable Rate of Exchange for initial payment/ booking amount rate on the date/ day of booking and balance payment will be charged as per the prevailing rates on that particular day
  31. Any further increase in the air fare due to an increase in the fuel Price, change in Government regulations, taxes, etc., charged by the airline will be borne by the passengers. same
  32. Any increase in the rate of exchange leading to increase in surface transportation and land arrangements which may come into effect prior to departure
  33. Itinerary is subject to change / swap without any prior notice
  34. The group tour price mentioned is applicable if there are more than 10 adult passengers travelling together on the tour. If there are less than 10 adult passengers on the tour, then a FIT supplement will be applicable.
  35. Exclusion in the package means services are not included and it need to be bear or arrange by the guest itself.
  36. The hotels are subject to change without prior notice. In case of unavailability in the mentioned hotels, alternate accommodation will be arranged in a similar category hotel
  37. "MGT" at its sole numberretion reserves the right to change the terms and condition with or without prior notice.
  1. A non-refundable deposit of Rs.10,000/Rs.15000 per person (Domestic & Internation respectively) to initiate a booking if travel date is more than 30 days from the date of booking
  2. Deposit of 50% of the Holiday Cost if the travel date is more than 20 days from the date of booking.
  3. Deposit of 75% of the holiday cost if the travel date is more than 10 days from the date of booking.
  4. Deposit of the holiday cost (100%) if the travel date is less than 10 days from the date of booking.
  5. Photocopies of the passport/ID proof for Internation/Domestic tour respectively.
  1. User should not take any action based on information on the Marketplace until User has received a confirmation of User’s transaction. In case of confirmations to be received by email, if User does not receive any confirmation of User’s purchase/transaction within the stipulated time period, User may first look into "spam" or "junk" folder to verify that it has not been misdirected, and if still not found, please contact "MGT"’s call centre.
  2. The total price payable will be displayed to the User before making payment to the Vendor. Users are hereby informed that in case of a booking request being rejected by a Vendor (i.e. not confirmed by the applicable Vendor), any amounts collected by "MGT" for such booking will be refunded to the User’s Account used for making the payments.
  3. As a general rule, "MGT" will remit the to the Vendor the applicable amount due once "MGT" receives confirmation of a booking from the applicable Vendor. Total price may instead be collected as part payments, as per Vendor policy.
  1. All amendments and cancellation of booking shall be as per the notifications/ policy provided by the Vendor and shall be routed through "MGT".
  2. If the User requests booking from one of the enlisted alternatives and the concerned Vendor confirms the User’s booking request, in that case the User agrees to pay "MGT" the differential cost relating to the confirmed booking for the desired Service, in accordance with these Terms.
  3. Promotional package on Indigo or other LCC will be non refundable and no date change allowed once booked. Any package where Indigo or other LCC is involved the ticket amount is totally nonrefundable and postponement is also not allowed.
  4. In all other cases cancellation charge will be as per the booking condition of the tour and we shall be constrained to levy the following cancellation charges per person. Cancellation or postponement charges per person will be applicable as follows:
    • If cancellation prior to 30 days or more = Non-refundable deposit of Rs.10,000/Rs.15000 per person (Domestic & Internation respectively)
    • Between 29-20 days of departure = Non-refundable deposit (Rs.10000) + 25% of the Holiday Cost.
    • Between 19-14 days of departure = Non-refundable deposit (Rs.10000) + 50% of the Holiday Cost.
    • Between 13-08 days of departure = Non-refundable deposit (Rs.10000) + 75% of the Holiday Cost.
    • Prior to 7 days of the departure =100% of the Holiday Cost.
    • In case passenger is no show at the time of departure, 100% of tour cost shall be deducted.
    • Cancellation charges for Air Asia Ticket booking shall apply as per Air Asia Cancellation Rules. It will be extra than the above cancellation charges.
    • Cancellation charges for Star Cruise booking shall apply as per Star Cruises Cancellation Rules. It will be extra than the above cancellation charges.
    • Once booking is confirmed during Super Peak period (Christmas and New Year Period between 22nd December and 03rd January) Cancellation fee of 75% of Tour Cost will be charged for all booking canceled within 45 days of travel.
    • For International package, we cannot be held responsible for any “Refusal of Visa / Refusal of On arrival of Visa / Delay in issuance of Visa” and applicable cancellation charges shall apply accordingly
  5. Cancellation policy applicable for booking done as Guarantee Booking:
    • This is to inform you, prior to confirm your bookings which need guarantee booking that our normal cancellation policy mentioned immediately here above will not be applicable for your booking.
    • our booking is having travel tour components which need guarantee booking, which means no cancellation will be allowed once booking is made for you. Therefore general cancellation policy mentioned above will be superseded by the following cancellation policy:
    • If cancellation is made any time once the booking is confirmed irrespective of number of days prior to departure, 100% of tour cost shall be deducted
  6. "MGT" has a right to cancel the tickets without any prior notice to the agent if credit settlement is not done within due date. In such case, all cancellation charges will be debited from the agent’s a/c and agent has to bear all charges along with the actual dues pending.
  1. In case of no-show or unutilized bookings, User shall be required to make requests for any valid and applicable refunds, as per Vendors’ policies, within 90 days from the travel date. No refund would be payable for any requests made after the expiry of 90 days of travel date/ check-in as aforementioned and all unclaimed amounts for such no-show or unutilized bookings shall accordingly be deemed to have been forfeited.
  2. The refund shall be processed within 15-20 working days from the date of the cancellation request, after receiving back to back refund from the concerned Vendor. If "MGT" has received the payment through a valid credit card, then the same will be refunded to User’s credit card.
  3. In case User avails to book any of the Services offered by the Vendor and is, thereafter, not contactable on the contact details provided, then the tour reservation selected by User will stand cancelled and "MGT" or the Vendor would not be liable for any charges/expenses incurred by User, either directly or indirectly in this regard.
  1. On Arrival Visa is valid only for maximum stay for 14 consecutive days.
  2. "MGT" can not be held responsible for any “Refusal of Visa / Refusal of Visa On arrival/ Delay in issuance of Visa”. Applicable cancellation charges shall apply accordingly.
  3. If Passports are issued from any of the below mentioned States/ Union Territory we would require all relevant documents at least 15 days prior to departure date. Andaman & Nicobar, Andhra Pradesh, Chhattisgarh, Dadar & Nagar Haveli, Daman & Diu, Goa, Gujarat, Karnataka, Kerala, Lakshadweep, Madhya Pradesh, Maharashtra, Orissa, Pondicherry, Tamil Nadu. Please check with Visa Department for additional documents required, before taking bookings.
Special Note Read, understood and accepted the contents herein prior to booking of travel tour components.

Kindly acknowledge the receipt of this communication as a token of having accepted the Cancellation policy applicable for booking done as Guarantee Booking and this communication supersedes any previous communication on this subject. We trust you will find above in order. If there is anything further we could assist you with please do not hesitate to contact us. Condition Apply**
We will be sending your booking status within 2 working days, in case of non availability we will be refunding, but once your booking is confirmed cancellation policy will be applicable. Normally Tickets and hotel voucher will be delivered 2 to 3 days prior to your departure date, but it could be on the day of departure also if operationally required.

The aforementioned description is just for informative purpose. Final package tour components shall be mentioned on the voucher at the time of finalizing the tour package. The travel tour components mentioned here are subject to change at last minute variation that may occur due to factors beyond control of the "MGT".
  1. General Understanding
    • User shall be responsible for their own actions in utilizing the Services purchased by User, and "MGT" shall not be liable for any such action. "MGT" is only providing a platform for communication and it is agreed that the contract for Service shall be a strictly bipartite contract between the Vendor and User.
    • User represents that User is of legal age to form a binding contract with "MGT" and is not a person barred from receiving Services under the laws as applicable in India.
    • User confirms that "MGT" shall not be responsible for any deficiency in payment of consideration payable towards the services purchased from the Marketplace.
    • Any references to a Vendor being "verified" (or similar language) only indicate that the Vendor has completed a reasonable verification process. Any such description is not an endorsement, certification or guarantee by "MGT" about any Vendor, including of the Vendor's identity and credibility. "MGT" therefore recommends that you always exercise due diligence and care when deciding whether to avail services from a Vendor, or while having any other interaction with them.
    • Upon receiving User’s complaint, "MGT" shall inform the relevant Vendor of such complaint and request for an explanation. Users are required to refrain from raising frivolous and baseless complaints. User expressly acknowledges that the Vendor providing the deficient Service will be solely responsible to User for any claims that User may have in relation to such defective service and "MGT" shall not in any manner be held liable for the same.
    • Unless due to User’s negligence, in the event the Vendor fails to complete a delivery of any Service, User acknowledges that the Vendor will be liable to make any applicable refunds or payments. User agrees that "MGT" will not be held liable for failure of the Vendor to make available any Service therein.
    • The User hereby consents, expresses and agrees that he has read and fully understands the Privacy Policy of "MGT". The User further consents that the terms and contents of such Privacy Policy are acceptable to him. In general:
      • "MGT" reserves the right at all times to disclose any information as is necessary to satisfy or comply with any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in "MGT"'s sole discretion.
      • When User registers with "MGT", "MGT" or any of its Vendor/partners/affiliate/group companies may contact User from time to time to provide the offers/information of such services.
  2. Proprietary Rights
    • "MGT" may provide the User with content such as sound, photographs, graphics, video or other material contained in sponsor advertisements or information. This material may be protected by copyrights, trademarks or other intellectual property rights and laws. The User may use this material only as expressly authorized by "MGT" and shall not copy, transmit or create derivative works of such material without express authorization from "MGT".
    • The User acknowledges and agrees that they shall not upload, post, reproduce or distribute any content on or through the Website/Marketplace that is protected by copyright or other proprietary right of a third party, without obtaining the permission of the owner of such right. Any copyrighted or other proprietary content distributed on or through the Website with the consent of the owner must contain the appropriate copyright or other proprietary rights notice. The unauthorized submission or distribution of copyrighted or other proprietary content is illegal and could subject the User to personal liability or criminal prosecution.
  3. Limited User
    • The User agrees and undertakes not to sell, trade or resell or exploit for any commercial purposes, any portion of the Service. For the removal of doubt, it is clarified that Services, including the use of the Website, is not for commercial use but is specifically meant for personal use only.
    • The User further agrees and undertakes not to reverse engineer, modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from the Website. Limited reproduction and copying of the content of the Website is permitted provided that the "MGT"'s name is stated as the source. For the removal of doubt, it is clarified that unlimited or wholesale reproduction, copying of the content for commercial or non-commercial purposes and unwarranted modification of data and information within the content of the Website is not permitted.
  4. Prohibition Against Unlawful Use
    • As a condition of the use of the Website, the User warrants that they will not use the Website for any purpose that is unlawful or illegal under any law for the time being in force within or outside India or prohibited by this Agreement including both specific and implied. In addition, the Website shall not be used in any manner, which could damage, disable, overburden or impair it or interfere with any other party's use and/or enjoyment of the Website. The User shall refrain from obtaining or attempting to obtain any materials or information through any means not intentionally made available or provided for or through the Website.
    • "MGT" reserves the right, in its sole discretion, to terminate the access to the website/Marketplace and the related functionalities, or any portion thereof at any time, without notice.
  5. Suspension/Termination
    • Without prejudice to the other remedies available to "MGT" under this agreement, or under applicable law, "MGT" may limit the User's activity, or end the User's listing, warn other Users of the User's actions, immediately temporarily/indefinitely suspend or terminate the User's registration, and/or refuse to provide the User with access to the Website if:

      the User is in breach of this Agreement and/or the documents it incorporates by reference; "MGT"/Vendor is unable to verify or authenticate any information provided by the User; or "MGT" believes that the User's actions may infringe on any third party rights or breach any applicable law or otherwise result in any liability for the User, other Users of the website and/or "MGT".
    • "MGT" may at any time in its sole discretion reinstate suspended Users. Once the User have been suspended the User may not register or attempt to register with "MGT" or Use the website in any manner whatsoever until such time that the User is reinstated by "MGT".
    • Notwithstanding the foregoing, if the User breaches this Agreement or the documents it incorporates by reference, "MGT" reserves the right to recover any amounts due and owing by the User to "MGT" and/or the service provider and to take strict legal action as "MGT" deems necessary.
    1. User agrees to indemnify, defend and hold harmless "MGT" from and against any and all losses, liabilities, claims, damages, demands, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by "MGT" that arise out of, result from, or may be payable by virtue of, any breach of any representation, warranty, covenant or Agreement made or obligation to be performed by User pursuant to these Terms and Conditions, or any Additional Terms applicable to availing Services on the Marketplace.
    2. In no event shall "MGT", its officers, directors, employees, partners or vendors be liable to User, the Vendor or any third party for any special, incidental, indirect, consequential or punitive damages whatsoever, including those resulting from loss of use, data or profits, whether or not foreseeable or whether or not "MGT" has been advised of the possibility of such damages, or based on any theory of liability, including breach of contract or warranty, negligence or other tortious action, or any other claim arising out of or in connection with User’s purchase of the services herein.
    3. "MGT" shall not assume any liability for the non-availability of the Services where required or any action or inaction that might be taken by the Vendor.
    1. "MGT" DOES NOT CONTROL, ENDORSE OR ACCEPT RESPONSIBILITY FOR ANY SERVICES OFFERED BY THIRD PARTIES/VENDORS ACCESSIBLE THROUGH THE MARKETPLACE OR ANY LINKED SITES. "MGT" MAKES NO REPRESENTATIONS OR WARRANTIES WHATSOEVER ABOUT, AND SHALL NOT BE LIABLE FOR, THE VENDOR OR ANY SUCH THIRD PARTIES, THEIR SERVICES, INCLUDING REPRESENTATIONS RELATING TO NON-INFRINGEMENT OF THIRD PARTY INTELLECTUAL PROPERTY RIGHTS. ANY TRANSACTIONS THAT USER MAY HAVE WITH SUCH THIRD PARTIES ARE AT USERS OWN RISK. THE SERVICES SHALL BE SUBJECT TO VENDOR'S TERMS AND CONDITIONS FOR WARRANTY, SERVICE AND MAINTENANCE, AND "MGT" DOES NOT ACCEPT ANY RESPONSIBILITY FOR THE SAME. "MGT" ALSO DOES NOT ACCEPT ANY RESPONSIBILITY FOR THE SERVICES AVAILED BY USER.
    2. "MGT" SPECIFICALLY DISCLAIMS ANY LIABILITY WITH REGARD TO ANY DEFECIENCY OF SERVICE AVAILED BY USER FROM THE VENDOR AND "MGT" SHALL NOT ASSUME ANY LIABILITY IF THE SERVICE AVAILED BY USER FROM THE VENDOR IS NOT EXACTLY AS PER SPECIFICATIONS DETAILED IN THE BOOKING CONFIRMATION.
    1. You may travel to certain destinations which involve greater risks than others, entirely at your risk as to cost and consequences.
    2. "MGT requests you to consult your local authorities and evaluate travel prohibitions, warning, announcements, and advisories issued by them before booking travel to certain international destinations.
    3. By offering for sale travel to particular international destinations, "MGT" does not represent or warrant that travel to such point is advisable or without risk. "MGT" does not accept liability for damages, losses, or delays that may result from improper documents for entry, exit, length of stay, or from travel to such destinations.
    4. These Terms & Conditions and the relationship between User and "MGT" shall be governed in accordance with the laws of India without reference to conflict of laws principles.
    5. User agree that all claims, differences and disputes arising under or in connection with or in relation to the Terms & Conditions or any transactions entered into on or through the Marketplace or the relationship between User and "MGT" shall be subject to the exclusive jurisdiction of the courts at Delhi and User hereby accede to and accept the jurisdiction of such courts.

    Worthy time spent around the world with MGT.